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We understand that your property is unique. That’s why we don’t offer one-size-fits-all solutions. Instead, we tailor our services to fit you, ensuring a personalised experience from start to finish.
We strive to create a seamless and stress-free experience for both our clients and their tenants.
It's vital to ensure your property is marketed effectively to attract those dream tenants and avoid long vacancy periods. We proactively assess the level of enquiries and amount of tenants through each open home to consistently re-evaluate the most effective action plan. Keep in mind, opting for the agent that offers the highest rental quote may not necessarily be the optimal approach long term. If the aim is too high or the price isn’t rectified early on the advertisement can “go stale”, one of the biggest mistakes seen in real estate advertising.
Almost all property management issues can be avoided by selecting the right tenants. Due to this, we're committed to finding the perfect tenant for you, which is why we conduct thorough background checks and comprehensive inspections, ensuring we meet and assess each tenant prior to recommending them to you.
We have access to a wide array of tradespeople to organise your property maintenance needs. We use only qualified, trusted tradespeople who offer a fast and affordable service. Payments are processed directly from the rent received and reflected in your monthly statement, ensuring a hassle-free experience.
Despite every endeavour some tenants fall into rent arrears occasionally. We are here to ensure this is kept at a bare minimum by diligently following them up in these rare instances. We phone the tenant directly in such situations, which has proven to be the most effective method for reducing the problem promptly.
Following each inspection, we'll provide you with a detailed report complete with photos. Alternatively, we happily invite you to accompany us during the inspection, either in person or via FaceTime.
“To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
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Our clients' experiences speak volumes about our commitment to exceptional service.
Ensuring smoke alarm compliance at the start of every lease is a legal requirement and must be carried out by a certified electrician or a specialised smoke alarm compliance company. A compliance company typically offers an annual service for around $129, which covers the initial inspection as well as any required maintenance visits throughout the tenancy—all under a single yearly fee. Alternatively, a one-time inspection by an electrician is available for approximately $90.
Landlord insurance is a critical safeguard for property owners when leasing out their properties as standard building or home insurance often falls short in covering the unique risks associated with renting, such as tenant/pet damage or loss of rental income. Although we do everything in our power to avoid such circumstances, without specialised landlord insurance property owners may face significant financial exposure in the event of unforeseen incidents.
When renting out a property, landlords have the right to pass on water usage charges to tenants, provided the property meets water efficiency compliance standards. This means the property must be equipped with water-saving devices, such as efficient taps, toilets, and showerheads, ensuring minimal water wastage.
It is strongly recommended to invest in professional photography and a detailed floorplan for your property, as these elements significantly enhance the effectiveness of your advertising campaign. High-quality photos and a well-presented floorplan create a lasting first impression, capturing the attention of potential tenants and setting your property apart from the competition
It is crucial that owners conduct a thorough bond clean (including carpet cleaning when possible) before the start of the first tenancy. By doing so, a high standard will be set from the beginning which must then be maintained consistently throughout subsequent tenancies.
Once you sign the new managing agency agreement, we will take care of notifying your current agency to start the transfer process including the handover of all relevant documents, keys, and the transfer of the bond, ensuring a seamless and efficient transition for both you and your property. Although we are obligated to give 30 days' notice, the transfer is typically completed within a week.
We recommend beginning the advertising process at least six weeks prior to the property’s availability date, whenever possible. This timeline allows ample opportunity to attract and screen potential tenants, reducing the likelihood of the property remaining vacant. By advertising early, landlords can ensure they find the most suitable tenants without feeling rushed or pressured to make quick decisions, which can lead to better outcomes in tenant selection.
Rent is collected from your tenants according to the terms outlined in the lease agreement. The collected rent is securely held by us, and we use these funds to pay any applicable invoices and management fees throughout the month. At the end of each month, we will provide you with a detailed statement that outlines all transactions and then transfer the remaining funds into your nominated bank account.
Before a tenant moves in, we perform a detailed entry condition report, which involves taking hundreds of photos and extensive notes, typically taking 3 to 6 hours- depending on the size of the property. We then conduct property inspections every 3 to 4 months to monitor its condition. When the tenant moves out, we complete an exit report by comparing it to the initial entry condition report to assess any damage and determine if any charges are warranted.
When a tenant reports a maintenance issue, we first communicate with you to obtain approval for the necessary repairs. Once we have your authorisation, we issue a work order to our trusted tradesperson, who will then directly coordinate with the tenant to arrange access to the property. After the repair is completed, the tradesperson submits the invoice to us. We process the payment on your behalf using the funds collected from the property’s rent, ensuring that the maintenance is handled efficiently and seamlessly.
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